Sales Associate

3 days ago

Sugar Land, Texas, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women to express themselves authentically. Our team is dedicated to providing exceptional customer service, ensuring that every client feels confident and stylish.

Position Overview:

As a Sales Associate, you'll play a vital role in driving revenue by building strong relationships with clients, sharing product knowledge, and maintaining a clean and safe store environment. You'll consistently meet or exceed individual and store goals, contributing to the overall success of our team.

Key Responsibilities:
  • Embody our company values and set an example through your behavior
  • Ensure compliance with all Knitwell Group practices and procedures
  • Assist with additional responsibilities as assigned by management
Revenue Generation:
  • Meet or exceed financial and credit goals while contributing to store success
Client Experience:
  • Provide exceptional client service by anticipating needs and exceeding expectations
  • Build relationships with clients, create loyalty, and multitask while servicing internal and external clients
  • Address client concerns, resolve issues when possible, and involve management when necessary
  • Portray a friendly, energetic, and engaging manner, always being respectful and professional
  • Take ownership, solicit feedback, and incorporate it for professional growth and development
  • Communicate effectively with management, team members, and external clients in person, through written correspondence, and over the phone
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, and valuing differences
  • Embody our company values and inspire team members by leading by example
  • Ensure compliance with all company policies, practices, and procedures, as well as federal, state, and local laws
Operations:
  • Complete opening and closing procedures, focusing on client needs (e.g., replenishing merchandise, recovering the store, processing shipments)
  • Meet merchandise processing standards and maintain an organized work area
  • Adhere to Loss Prevention practices and report potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment and report potential hazards to management
  • Participate in inventory preparation and assist with additional responsibilities as assigned
  • Report to work as scheduled, record time accurately, and remain flexible to meet business needs
  • Follow all Knitwell Group operational guidelines, processes, and procedures
  • Review bulletin boards daily
Technical Expertise:
  • Demonstrate a desire to learn and navigate Knitwell Group's computer systems
  • Perform register transactions quickly and efficiently (e.g., sales, returns, exchanges, payments)
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product and process transactions accurately
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold
  • Understand and operate the functions of the Point of Sale (POS) system
Product/Brand Management:
  • Understand and articulate the company's brand positioning, including current marketing initiatives, markdowns, and lifestyle concepts
  • Live the company's purpose, values, and behaviors in all interactions
  • Participate in store meetings and attend training sessions
  • Proactively use associate education tools to build product and styling knowledge with peers
  • Embody the brand by adhering to Knitwell Group's dress code guidelines
  • Packages and wraps client purchases according to company standards
Requirements:
  • Client Service: Function as a role model, prioritizing the client's needs and building a loyal client base
  • Follow Directions: Prioritize and meet deadlines with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, implementing and maintaining with company guidelines
  • Communication: Effectively communicate with clients, management, business partners, and team members
  • Accuracy: Handle cash and provide change without error
  • Schedule: Remain flexible in scheduling to meet business needs
  • Physical: Ability to lift and carry up to 20 pounds occasionally, maneuvering effectively around the sales floor and stock room
Educational Requirements and Experience:
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results
Location:
Sugar Land Town Sq-ANN-Sugar Land, TX 77479Position Type:
Regular/Part timeEqual Employment Opportunity

Knitwell Group is committed to hiring and developing the most qualified people at all levels. We ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex, race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

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