Guest Services Representative
2 weeks ago
Job Summary
We are seeking a highly skilled Guest Services Representative to join our team at Air Combat Command. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.
Responsibilities
• Receive and confirm room reservations by phone, email, or personal contact
• Register and assign guests to rooms, issue room keys, and escort guests to rooms as needed
• Ensure authorized patrons use government-sponsored quarters
• Calculate and post charges to patrons' accounts, balance totals with control records, and accept payment
• Prepare and safeguard cash receipts, prepare daily cashier's report, and maintain a professional appearance and demeanor at all times
• Maintain current checkout list, sell sundry sales items to patrons, and ensure required information is received from guests and entered into guest folio
• Print backup reports from property management system, update housekeeping status of rooms, and record and notify maintenance problems reported by guests
• Ensure front desk area and lobby remain clean, process Night Audit procedures, and close credit card machines nightly
• Maintain the lost and found program and prioritize customer service
Requirements
• Experience in general clerical or cashier work, demonstrating ability to perform multiple tasks and provide quality customer service
• Ability to resolve common arithmetic problems, make change, and read, speak, and write English
• Must meet state and legal age requirement for sale of alcoholic beverages and complete a National Agency check with Inquiries (NACI)
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