Restaurant Operations Manager
3 weeks ago
First Watch is seeking a Restaurant Operations Manager to lead our daytime dining experience. As a key member of our team, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our high standards of quality and service are met.
Responsibilities- Lead and develop a team of employees to provide exceptional customer service and ensure a positive dining experience.
- Manage daily restaurant operations, including inventory, scheduling, and employee development.
- Implement and maintain our You First culture and core values, ensuring that every employee feels valued and empowered.
- Monitor and analyze sales and traffic data to identify opportunities for growth and improvement.
- Coach and train employees on our Five Steps of Service and ensure that they are implemented consistently.
- Respond to customer and employee concerns in a timely and professional manner.
- Communicate and take ownership of repair and maintenance issues.
- Ensure that all employees are certified in food safety and that safe food handling practices are followed.
- Recruit and interview candidates to join our team.
- Maintain the security and integrity of our company assets, including computers, point of sale systems, and security systems.
- Understand the key responsibilities of every position in the restaurant and ensure that employees are aware of their roles and expectations.
- Put an immediate stop to any inappropriate behavior and investigate as needed.
- Recognize and reward performance that goes above and beyond.
- Account for all daily revenues and deposits.
- Complete administrative duties and ensure that required paperwork is submitted on time.
First Watch is a leading daytime dining concept serving made-to-order breakfast, brunch, and lunch using fresh ingredients. We have been recognized for our commitment to quality and customer service, and we are proud to be a recipient of hundreds of local Best Breakfast and Best Brunch accolades.
We are an equal opportunity employer and are committed to providing reasonable accommodations to qualified individuals with disabilities. We encourage both prospective and current employees to discuss potential accommodations with us.
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