Patient Care Coordinator
4 weeks ago
Opportunities with Optum
We are seeking a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator to join our team at Optum. As a key member of our care team, you will be responsible for completing set processes and protocols, working cooperatively with all members of the team to support our vision and mission, delivering excellent customer service, and adhering to Lean processes.
Key Responsibilities:
- Greet patients and conduct check-in process, collecting or verifying demographic information, including key demographic fields
- Load or update insurance information as needed
- Answer telephone calls promptly and courteously for all specialties
- Confirm and schedule appointments
- Verify eligibility and authorization and flag appointment accordingly
- Scan insurance card(s)
- Collect co-payments and outstanding balances
- Post payments received in practice management system and provide system-generated receipts
- Schedule appointments using approved scheduling guidelines
- Ability to be cross-trained for medical assistant
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, "no show," for follow-up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Perform other duties as assigned
What We Offer:
- Competitive base pay
- A comprehensive benefits package
- Performance rewards
- Equity stock purchase
- 401(k) Savings Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements:
- High School Diploma/GED (or higher)
- 1+ years of customer service or Healthcare related experience
- Intermediate level of computer proficiency in Microsoft Office
Preferred Qualifications:
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- One plus years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Soft Skills:
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
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