Customer Service Representative Tampa, FL

3 weeks ago


Ellenton, Florida, United States Cosentino Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Cosentino. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, acting as a key liaison between our customers and our company. Your primary focus will be on assisting customers with general inquiries, including pricing, products, availability of inventory, delivery schedules, orders confirmations, and invoicing and collections.

Key Responsibilities

As a Customer Service Representative, you will be responsible for:
  • Developing and maintaining customer relationships by handling different operative responsibilities.
  • Processing, monitoring, and following up on customer purchasing orders.
  • Ensuring effective service and administrative support to customers by providing material delivery information and following up on the order status, informing actively customers and sales team in case of discrepancies.
  • Providing information to customers about material lead times, product availability, pricing through efficient, prompt, and friendly communication with the aim of maintaining excellent customer service.
  • Creation of invoices and corrections, if necessary, as well as returns of material.
  • Scheduling visits to the showroom, leading material views & reservation of specific material.
  • Solving customer issues from the order to delivery and maintaining customer account receivables.
  • Providing customer support over the phone, face-to-face, and via email.
  • Performing analysis in SAP as requested by the General Manager, Operations Manager, or the sales/promotion force.
  • Managing and maintaining the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials.
  • Logging attending to daily visitors and events, recording each visitor/event into SalesForce.
  • Support the sales team by, preparing sample shipments for customers and end-users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.
Requirements

To be successful in this role, you will need:
  • 3+ years of experience in Customer Service.
  • 2+ years of experience with invoicing and order entry.
What We Offer

As a Customer Service Representative at Cosentino, you will have the opportunity to work in a multinational environment, surrounded by numerous challenging projects. You will be part of a dynamic team that is passionate about delivering exceptional customer service and supporting the sales team in achieving their targets. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

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