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Restaurant Operations Manager

2 months ago

Eau Claire Wisconsin, United States Raising Cane's Full time
About the Role

The Assistant Restaurant Leader is a key member of our restaurant team, responsible for supporting the Restaurant Leader in the day-to-day operations of the restaurant. This role is crucial in upholding Raising Cane's standards and culture in all areas of restaurant operations.

Key Responsibilities
  • Hires and terminates all hourly, non-management crewmembers
  • Owns the onboarding, status change and payroll process for all hourly crewmembers
  • Creates crewmember work and training schedules
  • Manages the performance of all hourly crewmembers (e.g. development, coaching, redirective communication and documentation, and other performance management tasks)
  • Acts as manager on duty and opens and closes the restaurant
  • Manages cash handling and ensures accountability
  • Enforces Raising Cane's policies and standards
  • Executes shift management meeting Raising Cane's operations and safety standards
  • Uses required tools, forms and logs to support shift execution, document results and take corrective action when needed
  • Deploys crewmembers during a shift
  • Provides exemplary customer service
  • Utilizes reward and recognition program for the crewmembers in the restaurant
  • Authorizes employee functions requiring manager approval (e.g. discounts, promotions, timeclock overrides, etc.)
  • Ensures cleanliness of the restaurant and ensures the facility is in good working order
Requirements for Success
  • Detail-oriented, organized and able to manage multiple priorities that may be constantly changing
  • Self-driven, flexible, and highly energetic with strong analytical, written and verbal communication skills
  • Able to work effectively and efficiently both independently and collaboratively
  • Able to recognize and analyze problems, set goals, create plans and convert plans into action to solve problems
  • Proficient in a variety of technology systems including Microsoft Office (Excel, Word and Outlook) and ability to learn and adapt to new systems quickly
  • Able to work a variety of shifts including days, evenings and weekends and travel as needed for work-related functions and training
  • 3+ years of restaurant or retail management experience
  • New restaurant opening experience preferred
  • Must be 18 years of age or older
  • High school diploma or equivalent required, some college preferred
  • Possess a valid driver's license