Patient Care Coordinator
4 days ago
Job Summary:
The official job title is Lead Care Manager (LCM). The Lead Care Manager (LCM) role involves developing personalized care plans, coordinating member services, and collaborating closely with members and families to ensure they receive necessary medical treatment and support.
The LCM will consult with members to determine their needs, develop individualized action plans, and work with care teams to manage the member experience effectively. Providing emotional support, resolving administrative issues, and ensuring timely access to care are key aspects of the position.
Responsibilities:
- Interview members to assess medical and social needs and provide education about their condition and medication, while developing individualized care plans.
- Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements.
- Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans.
- Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers.
- Maintain empathy and professionalism while contacting members and families. Supporting behavioral health coordination, Substance Abuse and Community Resources.
- Additional duties as assigned.
Requirements/Qualifications:
- Must have a valid California driver's license and valid vehicle insurance.
- High school diploma or GED.
- Minimum of 1 year experience in case management, member care, customer service, call center, or member care.
- Bilingual in English and Spanish.
- MA certificate or Medical Terminology knowledge.
- Excellent communication, interpersonal, customer service and organizational skills.
- Computer skills for documentation, email and chat support.
- Proficient skills in working independently and collaboratively in a team to provide member care.
Working Environment / Physical Requirements:
- Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
- Prolonged periods of sitting at an office desk on the computer.
Lifting:
Able to lift up to 15lbs.
Benefits:
Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
- Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
- Short & Long-Term Disability Benefits: Protection when you need it most.
- Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
- Flexible Spending Accounts: Manage your finances with flexibility.
- Employee Assistance Program (EAP): Support when life throws challenges your way.
- 401(K): Building your financial future with us. Effective after 1 year of employment.
- Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
- Paid Holidays: Quality time to enjoy celebrations.
- Employee Referral Program: Share the opportunities and reap the rewards.
- Company Discount Program: Enjoy savings on everyday expenses and memberships.
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