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Guest Services Representative

2 months ago

Fallbrook, California, United States Pala Mesa Resort Inc Full time

Guest Services Representative Job Description

Company Name: Pala Mesa Resort Inc

Location: [City, State or Zip Code]

Position Overview:

  • Facilitate a seamless experience for guests during their arrival and departure, addressing any inquiries or requirements that may arise.

Key Responsibilities:

  • Greet guests warmly at check-in and checkout, ensuring their comfort throughout their stay.
  • Input information into the system, including basic financial transactions.
  • Manage guest registrations for the conference center.
  • Resolve guest-related issues within designated authority.
  • Promptly answer and route incoming calls.
  • Ensure the front lobby area is tidy and welcoming.
  • Assist in coordinating guest activities and support the Conference Planning team.
  • Keep a supply of informational resources readily available.
  • Stay updated on local happenings, attractions, and services.

Qualifications:

  • A minimum of a high school diploma along with one year of relevant experience.
  • Experience in the hospitality sector is advantageous.
  • Ability to manage multiple tasks, remain on feet for extended periods, and perform basic accounting duties.

Communication and Collaboration:

  • Engage in daily verbal and written communications.
  • Participate in monthly meetings.
  • Work collaboratively within the team.