Healthcare Advocate Specialist
1 week ago
We're seeking a highly skilled Healthcare Advocate Specialist to join our team at Garner Health. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our members via phone, chat, and email.
Your primary responsibility will be to provide education, guidance, and healthcare benefits and claims assistance to our members. You will also follow best practices for handling member inquiries and proactively suggest process improvements when identified.
This is an excellent opportunity to work in a rapidly evolving environment where flexibility and adaptability are key. If you are passionate about helping others and have a track record of successfully managing customer inquiries, we encourage you to apply.
Responsibilities:- Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance.
- Follow best practices for handling member inquiries and proactively suggest process improvements when identified.
- De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions.
- You must be located within the United States and must work in the United States for the duration of your employment.
- This position requires verbal and written Spanish and English fluency.
- You should be comfortable using a MacBook and troubleshooting basic issues, as this is our platform of choice.
- A scheduled 9-hour shift between 8 AM – 8 PM ET is required.
The estimated salary range for this position is $17-19.50/hour, depending on qualifications, skills, and applicable laws.
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Patient Advocate Specialist
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Senior Healthcare Specialist
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Healthcare Pharmacy Technician Specialist
4 weeks ago
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Healthcare Support Specialist
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4 days ago
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Healthcare Support Specialist
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