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Logistics Operations Specialist

2 months ago


New Orleans, Louisiana, United States Expeditors Full time
Job Description

At Expeditors, we are seeking a highly skilled and motivated Logistics Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Documentation Management: Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs/regulatory documents.
  • Shipment Updates: Update shipment information in a timely and accurate manner into our operating system.
  • Freight Dispatch: Timely freight dispatch to avoid disruptions in customer's supply chain.
  • Customer Communication: Communicate effectively and timely with customers, vendors, and internal Expeditors network through high-volume email, phone, and instant messaging.
  • Performance Monitoring: Review and monitor reports to understand individual performance, impact, and opportunities for development.
  • Invoicing: Accurately execute invoicing based on established customer SOPs, rate shells, and tariffs.
  • Vendor Relationships: Contribute to maintaining strong vendor relationships, including airlines, trucking companies, and others.
  • Compliance: Maintain compliance standards at all times, including internal policies and procedures, external government regulations, and customer requirements.
  • Performance Metrics: Meet key performance indicators in support of department, branch, product, and company goals.
  • Process Improvement: Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies.
  • Problem Escalation: Escalate problems or decisions to Management based on established guidelines and procedures when necessary.
Personal Development:
  • Expeditors has a strong culture of promoting from within. We are looking for candidates who want to establish a career with a Fortune 500 company and seeking unlimited growth potential and an excellent benefits package.
  • Every employee has a Personal Development Plan that is constructed and agreed to with their department manager to measure and record our growth opportunities for our employees.
  • Meet company standards of 52 hours of training per year per employee.
  • Complete mandatory training when required.
  • Participate in desk-side training between products and departments to learn new skills outside of the normal day-to-day tasks you execute.
Culture:
  • The mission at Expeditors is to be the best customer service-focused logistics organization in the industry. Candidates should possess the natural curiosity to want to exceed customer expectations and provide world-class customer service.
  • We foster a higher level of customer service with organic company growth, not growth by acquisition. Without fear of merger, we learn and grow faster, we work harder and with more confidence, and we're better rewarded for the effort. Then we let customer service thrive with people whose industry knowledge and know-how are unsurpassed.
  • Adhere to and participate in the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.