Customer Service Representative

4 days ago


Far Rockaway, New York, United States Jobot Full time
Job Description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team in the food manufacturing facility.

The ideal candidate will have a strong command over communication skills, excellent problem-solving abilities, and a customer-focused approach to every interaction. As the primary point of contact for all customer inquiries, concerns, and issues, you will deliver an exceptional customer service experience every time.

In this role, you will collaborate with the sales and marketing team to understand customer needs and develop strategies to meet these needs. You will also follow up on trade show leads and maintain accurate and up-to-date customer records.

Responsibilities
  • Serve as the primary point of contact for all customer inquiries, concerns, and issues.
  • Collaborate with the sales and marketing team to understand customer needs and develop strategies to meet these needs.
  • Follow up on trade show leads and maintain accurate and up-to-date customer records.
Qualifications
  • A minimum of 2 years of experience in a customer service role, preferably within the manufacturing industry.
  • Exceptional communication skills, both verbal and written, with the ability to communicate effectively with customers and team members at all levels of the organization.
  • Strong problem-solving skills, with a proven ability to think critically and make sound decisions.


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