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Quality Assurance Specialist

2 months ago

Cleveland, Ohio, United States UniTek Global Services Full time

About the Role:

UniTek Global Services is seeking a highly skilled Quality Assurance Coordinator to join our team. As a Quality Assurance Coordinator, you will play a critical role in ensuring the accuracy, quality, and integrity of our services.

Key Responsibilities:

  • Thoroughly review all closing documents to ensure they meet the requirements of Drop Work orders.
  • Reach out to subcontractors to ensure corrective action is taken.
  • Build reports from UDMS to control and manage open qualities, ensuring they are completed within seven days.
  • Work with the field and operations team to assist with follow-ups and proper documentation.
  • Be knowledgeable across all platforms to assist with the entire work process.
  • Support the Operations Team and other departments to ensure accuracy, quality, and integrity of services delivered to our partners.
  • Ensure high performance levels for the department, resolve escalated issues, and assigned special projects.
  • Develop quality, compliance tracking tools, modify processes, policies, and procedures to achieve and maintain consistent compliance with accrediting regulations and standards.
  • Run on qualities at times and address any field-related concerns, ensuring quality is up to spec.
  • Operate as a Hybrid that can help manage quality assurance and address hot job needs in the market assigned.

Requirements:

  • Knowledge of various computer systems, including all Microsoft Office systems.
  • Excellent verbal and written communication skills, as well as public speaking and training abilities and experience.
  • Previous experience reviewing and analyzing statistical data to identify trends and potential problems/opportunities for improved service quality.
  • Ability to place a drop or be trained.
  • Facilitate material pickup and issuance to partners.
  • Experience in logistics.
  • High school diploma or equivalent.
  • Ability to travel as needed.