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Cannabis Retail Specialist

2 months ago

Halethorpe, Maryland, United States Trulieve Full time

Trulieve: Committed to Patient Care

At Trulieve, we are dedicated to enhancing the lives of our patients through compassionate service and quality products. If you are passionate about helping others and are interested in the burgeoning cannabis industry, this position may be ideal for you.

Our mission is to provide patients with the relief they seek through trusted, hand-cultivated products. We prioritize a natural growing environment, minimizing harmful chemicals and pests, ensuring the highest quality at every stage.

Our offerings are specifically designed to address a variety of medical conditions, including seizures, chronic pain, nausea, and loss of appetite, among others.

Our knowledgeable team collaborates closely with healthcare professionals to ensure that patients receive the appropriate products and dosages for their needs.

Position Overview: The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis journey, providing education on product benefits and potential effects. This position requires a strong understanding of various products to deliver exceptional customer service while adhering to state regulations.

Key Responsibilities:

  • Deliver outstanding customer service to patients and team members.
  • Show empathy and understanding towards patients' needs.
  • Provide an elevated customer experience through knowledgeable service and product insight.
  • Assist management with returns and customer inquiries as per company policy.
  • Efficiently prepare and process patient orders.
  • Adhere to Trulieve policies and procedures.
  • Collaborate with team members to enhance the overall customer experience.
  • Resolve product-related issues for customers.
  • Document customer interactions and concerns accurately.
  • Maintain a clean and organized workstation throughout the shift.
  • Perform additional tasks as assigned by management.

Qualifications:

  • High school diploma or equivalent; experience in retail or customer service is preferred.
  • Must be at least 21 years old (or 18 in specific states).
  • Prior cash handling experience is required.
  • Strong interpersonal and communication skills.
  • Able to work independently and collaboratively in a fast-paced environment.
  • Must pass a comprehensive background check.

Physical Requirements:

  • Ability to lift and carry up to 25 lbs.
  • Must be able to work in various positions for extended periods.
  • Visual acuity and the ability to communicate effectively are essential.

Work Schedule: Flexibility is required to meet store needs, including evenings and weekends.

Trulieve is an equal opportunity employer, committed to diversity and inclusion in the workplace.