Customer Engagement Associate
3 weeks ago
We are seeking a highly motivated Customer Engagement Associate to join our team at H&R Block. As a Customer Engagement Associate, you will play a critical role in delivering exceptional customer experiences by providing personalized service, resolving issues, and exceeding client expectations.
About the Role:
This role involves working with clients to understand their needs, providing tailored solutions, and ensuring seamless interactions across multiple channels. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of customer engagement principles.
About H&R Block:
We are a leading provider of tax preparation and related services, committed to delivering exceptional customer experiences. Our vision is to be the most trusted name in tax and financial services.
Key Responsibilities:
- Providing personalized service to clients
- Resolving client issues and concerns
- Exceeding client expectations through proactive engagement
- Collaborating with cross-functional teams to drive customer-centric initiatives
Requirements:
• High school diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong understanding of customer engagement principles
• Basic computer skills
Salary Information:
$48,000 - $65,000 per year
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