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Service BDC Associate

1 month ago

Aragüés del Puerto, Huesca, United States Sonic Automotive Full time
Purpose:

The Service BDC Associate is responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles.

This role delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner.

The Service BDC Associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.


Duties and Responsibilities:

  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate service appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.
  • Perform cashier duties as requested.
  • Perform other job-related duties as assigned.
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.