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Clinical Specialist

2 months ago

Oregon City, Oregon, United States Ottobock Full time
Job Summary

Ottobock is seeking a highly skilled Clinical Specialist to join our Professional and Clinical Services Team (PCS) North America. As a Clinical Specialist, you will provide clinical and technical expertise to internal and external customers, growing the prosthetic business unit through education, product training, and technical support.

Key Responsibilities
  • Assist customers in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our prosthetic products and fitting techniques.
  • Develop broad-based technical and clinical knowledge & experience with our Ottobock prosthetic portfolio to educate customers on fitting indications and procedures.
  • Support customers via phone or MS Teams with product troubleshooting measures.
  • Assist with patient care activities & manage complex fittings through the Cooperative Care program and via strategic visits (onsite and virtual) with our customers.
  • Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, regional trainings at remote locations, as well as technical presentations and workshops at various professional association meetings and our NA headquarters in Austin, TX.
  • Train and onboard internal Territory Sales Managers on product features and functions to outline a successful sales strategy in the field.
  • Provide internal education and clinical expertise for our Reimbursement, Technical Support and Customer Service Departments.
  • Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future prosthetic development projects.
  • Provide technical support to our custom fabrication department as needed.
  • Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.
Requirements
  • ABC Certified Prosthetist or Prosthetist/Orthotist.
  • BS, Certificate or MPO/MS in Prosthetics and Orthotics.
  • State licensure in state of residence (if applicable).
  • Minimum of 5 years practical clinical experience in prosthetics.
Preferred Skills
  • Confident in working with advanced prosthetic technology and complex fittings.
  • Adaptable skill set to accommodate a diverse range of clinical trainings in varying environments.
  • Superior verbal & written communication skills to interact with the team, external customers, and patients.
  • Experience with public speaking as an instructor or trainer.
  • Outstanding project management and organizational skills.
  • Ability to work independently and show initiative to develop projects to answer future needs.
  • Capacity to manage and prioritize multiple projects and/or deadlines.
  • Demonstrate abstract problem-solving and critical thinking skills.
  • Proficient with MS Office and multiple virtual platforms.
Physical Demands & Working Conditions
  • 50-70% domestic travel (+ potential international travel for internal trainings).
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to occasionally lift and/or move up to 50 pounds.
  • Must be currently located in SW Region - AZ, CA, NV.
Compensation & Benefits
  • Salary range disclosure: $105,000-$112,000.
  • Medical.
  • Vision.
  • Dental.
  • Health savings accounts with employer contribution.
  • Flexible spending account options.
  • Company-paid life insurance policy.
  • Paid time off.
  • Company holidays.
  • Floating holidays.
  • 100% company-paid short & long-term disability.
  • 401k match up to 3.5%.
  • Paid parental leave.

Ottobock is an equal opportunity employer and welcomes applications from diverse candidates. We do not discriminate against any applicant for employment because of race, color, age, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age (40 or older), disability or genetic information.