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Senior Restoration Technician

2 months ago

Hot Springs National Park, Arkansas, United States Paul Davis Full time
Job Summary

We are seeking a highly skilled and experienced Senior Restoration Technician to join our team at Paul Davis. As a key member of our Emergency Services Crew, you will be responsible for supervising and responding to emergency situations, overseeing restoration services, and ensuring the highest level of customer satisfaction.

Key Responsibilities
  • Supervise and respond to emergency situations, including water, fire, and mold remediation.
  • Oversee restoration services, including deodorization, pack-outs, board-ups, and securing structures.
  • Establish and record the scope of work to be accomplished.
  • Coordinate and supervise work on emergency fire/smoke services and mold remediation.
  • Communicate with management and customers, providing updates and ensuring satisfaction.
  • Train and supervise emergency services technicians and assistant technicians.
  • Maintain relationships with adjusters and communicate updates as needed.
  • Perform on-call rotation as needed.
  • Complete jobs successfully and obtain certificate of completion.
Requirements
  • High school graduation or equivalent.
  • One year of experience in water restoration, ASD, or related field.
  • Valid driver's license and clean driving record.
  • Ability to lift at least 75 pounds and work in confined spaces.
  • Ability to work flexible hours or shifts and communicate effectively with employees, contractors, and customers.
Preferred Qualifications
  • IICRC certifications in water restoration, ASD, fire & smoke technician, and applied microbial remediation.
  • Knowledge of practices and procedures of water, fire, and mold trades.
  • Ability to keep abreast of techniques and preventive maintenance of equipment.
  • Ability to use and maintain hand, power, and truck-mounted tools.
Working Conditions

This position requires the ability to work in a fast-paced environment, with frequent exposure to noise, chemicals, and physical demands. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and quality workmanship.