Master Luthier and Customer Experience Specialist

2 weeks ago


Deer Park, Texas, United States Guitar Center Full time

Job Overview:

Guitar Center is seeking a skilled Master Luthier and Customer Experience Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and delivering high-quality guitar repair services.

Salary: $55,000 - $65,000 per year

About the Role:

In this role, you will work closely with customers to understand their needs and provide personalized solutions. You will also be responsible for maintaining store-owned gear, completing warranty repairs, and performing additional duties as assigned.

Key Responsibilities:

  • Interact with customers to ensure a positive experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store-owned gear, as requested
  • Complete warranty repair work
  • Additional duties as assigned

Requirements:

  • Skilled understanding of repairing guitars

Benefits:

Guitar Center offers a competitive salary, comprehensive benefits package, including medical, dental, vision, 401(k) with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Why Guitar Center?

We are committed to creating an inclusive environment where our employees can thrive. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.


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