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Game Host/Host
2 months ago
About Escapology
Escapology is a rapidly growing entertainment company that specializes in immersive escape room experiences. We are seeking highly motivated and customer-focused individuals to join our team as Game Hosts/Hosts.
Job Summary
We are looking for charismatic and energetic individuals to facilitate our escape room experiences. As a Game Host/Host, you will be responsible for creating an exceptional customer experience, ensuring that our guests have a memorable and enjoyable time.
Key Responsibilities
- Customer Service
- Meet and greet customers, providing a warm and welcoming experience
- Check in customers, ensuring a smooth and efficient process
- Provide pre-game service, setting the tone for an exceptional experience
- Facilitate the game experience, ensuring that customers have a fun and challenging time
- Interact with customers, providing guidance and support as needed
- Deliver a post-game experience, ensuring that customers depart with a smile
- Game Operations
- Reset games after each use, ensuring that they are ready for the next group
- Perform general tasks around the venue to maintain a clean and safe environment
- Upsell games and merchandise to customers, increasing revenue and enhancing the customer experience
- Teamwork
- Work collaboratively with other team members to achieve common goals
- Communicate effectively, ensuring that all team members are informed and aligned
Requirements
- Customer Focus
- Provide exceptional customer service, ensuring that customers have a memorable experience
- Communication Skills
- Effective communication, both verbal and non-verbal
- Teamwork
- Collaborate with other team members to achieve common goals
- Flexibility
- Availability to work a variety of shifts, including weekends and holidays
- Physical Demands
- Ability to stand for extended periods, lift objects up to 20 pounds, and move around the venue
What We Offer
We offer a competitive salary, opportunities for advancement, and a fun and dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply.
