Logistics Coordinator
23 hours ago
We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team as a Fleet Dispatcher.
This is an onsite work arrangement, working 3:00pm - 11:30pm with rotating weekends.
The ideal candidate will have excellent communication skills, be able to accurately navigate computer systems, and provide detailed instructions to Fleet Service or contracted personnel.
As a key member of our team, you will be responsible for dispatching calls for emergency roadside assistance, monitoring dispatched calls, and taking action to resolve and correct service or other potential problems.
You will also handle driver/customer escalations in accordance with established procedures, provide explanations to customers, and document service issues.
In this role, you will be the primary point of contact for members and/or club fleet personnel, providing exceptional customer service and ensuring timely resolution of issues.
To succeed in this position, you must be able to accurately navigate through computer systems, input information into various fields using a standard computer keyboard, and perform basic mathematical calculations.
Prior experience managing and resolving customer issues, preparation of written communications, and a basic understanding of geography are also essential skills for this role.
We offer a competitive hourly rate of $17.20-$19.50 based on experience, overtime earning potential at time and a half the hourly wage, shift premiums, and a range of benefits including medical, dental, and vision insurance, 401(k) with employer match, paid parental leave, and more.
About Us:
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands.
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