Product Expert Representative

1 week ago


Amiens, Hauts-de-France, United States Validity Full time

Job Summary

Validity is seeking a highly skilled Technical Support Representative to join our growing support team. As a key member of our team, you'll provide exceptional customer support, collaborate with cross-functional teams, and drive business growth.

About the Role

In this role, you'll work closely with our engineering team to troubleshoot complex technical issues, develop and deliver training programs, and maintain accurate records and reports. You'll also collaborate with cross-functional teams to resolve customer issues and develop strategic plans to improve customer satisfaction.

Responsibilities

  • Respond to customer inquiries via cases, phone, and chat.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Develop and deliver training programs for Support Tier I team members, Client Success Managers, and new hires.
  • Maintain accurate records and reports to ensure timely resolution of customer issues.

Requirements

  • 4+ years' experience in a technical role in a SaaS support environment.
  • Deep understanding of Salesforce administration.
  • Proven ability to work independently with minimal supervision.
  • Able to prioritize multiple tasks and manage competing deadlines.

What We Offer

We offer a competitive salary range of $65,000 - $80,000, plus benefits, bonus opportunities, and stock options. Our company culture prioritizes innovation, collaboration, and employee growth, making us an attractive choice for professionals looking to advance their careers.

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