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Customer Service Representative

1 week ago


Sioux Falls, South Dakota, United States Sammons Financial Group Full time

**Overview of the Role**

Sammons Financial Group seeks a skilled Customer Service Representative to provide exceptional support to policyowners and agents. As a key member of our team, you will be responsible for handling inbound calls, responding to customer inquiries, and providing timely resolutions to their issues.

**Key Responsibilities:**

  • Provide accurate and helpful information to policyowners and agents via phone, email, or other communication channels.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Maintain up-to-date knowledge of company products and services to effectively address customer questions.
  • Work collaboratively with internal teams to ensure seamless service delivery.

**Requirements and Qualifications:**

  • Bachelor's degree preferred.
  • Previous customer service or call center experience is a plus.
  • Excellent verbal and written communication skills.
  • Able to multitask and prioritize tasks effectively.

**Compensation and Benefits:**

We offer a competitive salary range of $33,395 - $69,572 per year, depending on experience. Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan and paid time off.