Retail Store Operations Manager

3 weeks ago


Sugar Land, United States POP MART Americas INC. Full time
Job Overview

We are seeking an experienced Assistant Store Manager to support our store operations and customer service teams. This role will be responsible for ensuring seamless store operations, providing exceptional customer experiences, and driving sales growth.

Key Responsibilities
  • Lead store opening and closing operations, ensuring all tasks are completed efficiently and effectively.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the store manager to maintain high-quality store standards and ensure compliance with company policies.
  • Provide training and coaching to store associates to enhance their skills and knowledge.
  • Identify opportunities for process improvements and implement changes to increase efficiency and productivity.
Requirements
  • 3+ years of experience in a customer-facing environment, preferably in retail.
  • 1+ year of floor leadership experience, with a proven track record of driving sales growth and improving customer satisfaction.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse teams.
  • Ability to lift up to 40 pounds and work in a fast-paced environment.
  • Availability to work a flexible schedule, including nights, weekends, and holidays.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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