Patient Health Navigator

5 days ago

Monroe, Washington, United States Sea Mar Community Health Centers Full time
Job Description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Job Summary:

Sea Mar Community Health Centers is seeking a Patient Health Navigator to join our team. As a Patient Health Navigator, you will work with various health services providers to assist patients in accessing appropriate care, establishing a medical home, and facilitating brief health education encounters related to chronic conditions, medically complicated cases, and patients with multiple barriers to clinical care.

Key Responsibilities:

  • Schedule appointments and navigate patients through health system barriers
  • Initiate communication with patients and assist with support in making referrals to address the full spectrum of patient needs
  • Participate in mandatory trainings, service projects, and team building activities throughout your 10-11 month full-time term of service
  • Create informational materials and available resources to have at Sea Mar sites, including posters, promotional programs, healthy diet and recipes, exercise information, handouts/take-away, and resource binders that provide information about available Sea Mar and community resources
  • Create a community resource guide to share with patients and the AmeriCorps-Sea Mar group
  • Review electronic health record charts and patient lists to identify patients in need of important health screenings and services, and schedule appropriate appointments according to patient needs
  • Prepare mail outs with appropriate materials and patient identifier information
  • Collaborate with Sea Mar medical clinic staff, quality improvement staff, and other Sea Mar departments as needed to identify patients in need of screenings, inform care teams about preventative care, and reach out to these identified patients
  • Work with Sea Mar staff to roll-out additional preventive health screening and recall efforts to patients
  • Participate in an AmeriCorps site health project, including community outreach, health interventions, and health events related to smoking cessation, diabetes education, nutrition, and healthy lifestyles, stress reduction, managing chronic conditions, and adolescent topics
  • Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar-sponsored and non-Sea Mar-sponsored events
  • Assist in the development and distribution of informational/promotional materials, and establish and maintain referral relationships with local organizations, agencies, institutions, and businesses as directed by the AmeriCorps Department

Requirements:

  • Be at least 17 years of age at the commencement of service; or under special circumstances be an out-of-school youth 16 years of age at the commencement of service
  • Have a high school diploma or GED or agree to obtain prior to using the education award; or under special circumstances obtain a waiver
  • Be a citizen, national, or lawful permanent resident of the United States
  • Must have the ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; possess the ability to write routine reports and correspondence; ability to communicate effectively with clients or employees of the organization
  • Must have excellent verbal and written communication skills, including ability to compile, interpret, and utilize information; and to communicate effectively with people of all backgrounds and educational levels
  • Must be able to work with minimal supervision, use good judgment, meet deadlines, and prioritize workloads
  • Must be able to maintain confidentiality
  • Must be well organized and have good attention to detail
  • Must be able to maintain professionalism and appropriate boundaries in all interactions
  • Must be computer literate and have good mathematical skills. Experience in Windows Office programs preferred
  • Must be able to solve problems and reason deductively, but know when to seek help
  • Bilingual English/Spanish preferred, not required
  • Reliable transportation required

What We Offer:

  • Medical
  • Dental
  • Vision
  • Prescription coverage
  • Member Assistance Program (MAP)

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