Patient Services Representative
4 weeks ago
Job Title: Patient Services Representative
Job Summary:
The Patient Services Representative plays a vital role in ensuring patient satisfaction and efficient operations at RWJBarnabas Health. This position works closely with physicians, managers, and support staff to prepare for patient visits, triage practice calls, schedule appointments, and perform routine clerical tasks.
Key Responsibilities:
- Prepare for patient visits and ensure a smooth experience
- Triage practice calls and respond to patient inquiries
- Schedule appointments and manage patient flow
- Perform routine clerical tasks, such as data entry and filing
- Act as a practice ambassador, contributing to overall patient experience, safety, and privacy
Requirements:
- High School Diploma or General Education Degree (GED)
- Relevant experience and/or training, or equivalent combination of education and experience
- Strong oral and written communication skills
- Attention to accuracy and detail
- Able to multitask and work under pressure
- Ability to work independently and in a team environment
Preferred Qualifications:
- Associate degree or bachelor's Degree
- Previous medical receptionist experience or background in general office
- Knowledge of medical terminology and electronic medical record (EMR) systems
- Bilingual in Spanish and English
Working Conditions:
- Shift Working: Monday-Friday 8:30AM-5:00PM
- Day Shift
- Full-Time, 40 Hours Per Week
Benefits and Perks:
- Market-competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
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