Implementation and Field Services Director

1 day ago


Grove City, Ohio, United States Haemonetics Full time

About the Role

We are seeking an experienced Field Service Operations Manager to join our team at Haemonetics. As a key member of our operations team, you will be responsible for delivering high-quality field service operations that meet or exceed customer expectations.

Key Accountabilities:

  • Oversee the delivery of technical training programs and processes
  • Provide technical guidance and support to team members
  • Act as a liaison between internal teams to ensure seamless collaboration and communication
  • Maintain accurate records and reports of customer interactions and issue resolutions
  • Monitor and optimize inventory levels to minimize costs and maximize efficiency
  • Manage parts procurement and return processes to ensure timely and cost-effective resolution of issues
  • Develop and maintain territory plans to ensure optimal staffing and coverage levels
  • Conduct regular performance evaluations and provide coaching and development opportunities to Field Service Engineers
  • Identify and prioritize areas for improvement and implement changes to enhance overall efficiency and effectiveness

Qualifications:

  • 3+ years' experience in field service operations or related field
  • Bachelor's degree or equivalent technical degree

Haemonetics Values:

We value innovation, teamwork, and customer satisfaction above all else. Our goal is to improve patient care by providing cutting-edge products and services that meet the evolving needs of healthcare professionals and patients alike.



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