Implementation and Field Services Director
1 day ago
About the Role
We are seeking an experienced Field Service Operations Manager to join our team at Haemonetics. As a key member of our operations team, you will be responsible for delivering high-quality field service operations that meet or exceed customer expectations.
Key Accountabilities:
- Oversee the delivery of technical training programs and processes
- Provide technical guidance and support to team members
- Act as a liaison between internal teams to ensure seamless collaboration and communication
- Maintain accurate records and reports of customer interactions and issue resolutions
- Monitor and optimize inventory levels to minimize costs and maximize efficiency
- Manage parts procurement and return processes to ensure timely and cost-effective resolution of issues
- Develop and maintain territory plans to ensure optimal staffing and coverage levels
- Conduct regular performance evaluations and provide coaching and development opportunities to Field Service Engineers
- Identify and prioritize areas for improvement and implement changes to enhance overall efficiency and effectiveness
Qualifications:
- 3+ years' experience in field service operations or related field
- Bachelor's degree or equivalent technical degree
Haemonetics Values:
We value innovation, teamwork, and customer satisfaction above all else. Our goal is to improve patient care by providing cutting-edge products and services that meet the evolving needs of healthcare professionals and patients alike.
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