Sales Associate

2 days ago

Auburn, Washington, United States Carter'sOshKosh Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Carter's/OshKosh. As a Sales Associate, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and driving sales growth.

Key Responsibilities
  • Customer Focus:
    • Proactively assist customers with their queries and resolve issues in a timely and professional manner.
    • Meet customer needs by assisting with locating merchandise, informing customers of promotions, and revisiting frequently to ensure a positive shopping experience.
    • Expedites point of sale transactions at the time of the sale.
    • Completes floor replenishment and shipment as needed to ensure customer satisfaction and size availability.
  • Brand Execution:
    • Ensures store visual standards are set to company direction.
    • Executes replenishment process, recovers, and cleans the sales floor to company standard.
    • Completes merchandise floor sets according to visual standards and directives.
    • Maintains solid product knowledge and merchandise presentation.
    • Articulates current promotional events and the brand loyalty program with the customer.
  • Drive Growth:
    • Minimizes store loss by providing exceptional customer service.
    • Maintains housekeeping standards to ensure a positive experience for customers and team.
    • Meets or exceeds company productivity standards for all operational processes.
    • Achieves daily goals as established by management.
  • Team Development:
    • Establishes and maintains a cooperative working relationship with all members of the team.
    • Adapts performing assignments as requested.
    • Supports management direction of store.
    • Supports, trains, and coaches others to success.
    • Adheres to all company policies and safety procedures as directed by the company.
    Requirements
    • Demonstrated customer engagement skills.
    • Ability to handle multiple tasks concurrently.
    • High school diploma or GED preferred.
    • Ability to communicate effectively with customers and employees.
    • Retail/specialty apparel knowledge and experience preferred.
    Physical Demands
    • Ability to lift 40 pounds on a regular basis.
    • Ability to stand for long periods of time; climb up and down a ladder.
    • Constant walking and standing; frequent bending, stooping and reaching.
    Availability Requirements
    • Availability to meet the needs of the business that may include days, nights, weekends and holidays as scheduled.
    • Any availability changes must be approved by the Store Manager and will be approved based on business needs.
    • Scheduled working shifts from 3-8 hours in length (applicable state laws apply).
    • Minimum number of hours is not guaranteed.

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