Sales Support Associate

2 weeks ago


Carlsbad, United States Best Buy Full time

Customer Service Specialist at Best Buy

Job Overview

This position is integral to providing exceptional service to our customers. As a Customer Service Specialist, you will be responsible for ensuring efficient, friendly, and precise handling of all customer transactions. Your primary duties will include delivering a superior customer experience and accurately processing transactions, which encompass new orders, returns, exchanges, and more.

Key Responsibilities:

  1. Efficiently process transactions, including new orders, returns, and exchanges.
  2. Adhere to sales protocols to offer customers comprehensive solutions, including accessories and service contracts.
  3. Assist Sales Specialists by following up with customers, scheduling deliveries, and reconciling purchase orders.
  4. Handle incoming calls and prepare necessary shipping documentation.
  5. Conduct report reconciliations and manage daily financial entries.
  6. Maintain an organized Customer Service work area to enhance efficiency.
  7. Support inventory management tasks, including receiving and shipping products, as well as conducting stock checks.

Basic Qualifications:

  • High School Diploma or equivalent.
  • At least one year of experience in customer service or retail sales.

Preferred Qualifications:

  • Associate degree or higher in Business Management or a related field.

This role is essential for fostering customer satisfaction and supporting the overall sales process at Best Buy.


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