HSPD-12 Government Badging Specialist

24 hours ago


West Haven, Connecticut, United States Citizant Full time
Job Title: HSPD-12 Government Badging Specialist

Citizant is seeking a highly skilled HSPD-12 Government Badging Specialist to join our team. As a key member of our badging team, you will be responsible for ensuring the smooth operation of our Personal Identity Verification (PIV) card enrollment process.

Key Responsibilities:
  • Schedule appointments and manage the enrollment process for PIV cards, including verifying applicant identity and collecting required documentation.
  • Answer phone calls and email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct the enrollment process, ensuring accuracy and efficiency.
  • Collect and document personal information, biometric data, and other necessary details from applicants.
  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Provide excellent customer service, communicating clearly and professionally with applicants.
  • Escalate customer concerns and de-escalate problematic situations.
  • Maintain accurate records of the enrollment process and prepare spreadsheets tracking applicant status.
Requirements:
  • High School diploma or GED certification.
  • Experience with Microsoft Excel for data management and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Strong organizational and interpersonal skills.
  • Excellent communication and customer service skills.
  • Ability to handle confidential information with discretion.
Clearance Requirements:
  • US Citizenship required.
  • Active Public Trust/MBI clearance or the ability to obtain one.

Citizant is an Equal Opportunity Employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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