Restaurant Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Shift Manager to join our team at DND Groups, Inc. in Greeley, Colorado. As a Shift Manager, you will play a key role in executing specific aspects of restaurant operations during scheduled shifts, building a strong relationship with your crew members, and fostering a positive environment for learning and teamwork.
Responsibilities- Assist the General Manager and Assistant Manager with training and coaching of crew members to build a highly skilled and productive team.
- Model Taco Johns and DND Group policies for your crew, encouraging them to come together to surpass expectations in service, performance, and safety.
- Exceed guest expectations by providing high-quality service, a clean environment, and a warm, friendly atmosphere.
- Build relationships with customers, particularly regular or preferred patrons.
- Handle routine customer complaints, taking prompt and appropriate action to resolve the problem and ensure that each dissatisfied customer leaves happy.
- Understand the importance of speed of service and resolving bottlenecks in workflow.
- Ensure that the restaurant is adequately organized and staffed through proper task assignments and break rotation during both peak and non-peak periods.
- High School diploma or equivalent required.
- Minimum 6+ months of high-volume quick service restaurant experience required.
- Ability to perform the functions of each crew position, including customer service, product preparation, cash accountability, drive-thru, and back-line food preparation.
- Possesses the leadership qualities necessary to coach crew on restaurant policies, standards, and customer service.
- Strong knowledge and application of safe food handling practices.
- ServSafe certified or approved equivalent.
- Strong hospitality and customer service skills.
- Flexible schedule.
- Paid training.
- Employee discount.
DND Groups, Inc. is an equal opportunity employer in every aspect of employment, including but not limited to selection, training, development, and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law.
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