Mobile Service Team Member
3 days ago
We are Mac Haik Auto Group, a renowned dealership committed to excellence in automotive customer service. Our mission is to provide unparalleled experiences for our customers, and we're seeking a skilled professional to join our Mobile Service team as a key player in achieving this goal.
About the Role
This position entails serving as a liaison between our customers and internal teams, ensuring seamless communication and efficient repair processes. You will be responsible for interacting with customers via phone and email, scheduling repairs, and collaborating with technicians to guarantee timely and effective resolution of issues.
Responsibilities
- Answer customer inquiries and schedule repairs
- Meet and greet customers at drop-off and secure their vehicles
- Manage administrative tasks, including repair order bookings and warranty claims
- Cross-training to support colleagues when necessary
- Coordinate mobile service appointments and communicate with customers and technicians
Qualifications and Requirements
- Dealer experience essential
- High school diploma or equivalent
- Valid driver's license
- Proficiency in computer software and outstanding phone manners
- At least one year of customer-facing or administrative experience
- Prioritize tasks efficiently and multitask effectively
- Excellent communication skills and enthusiasm for the automotive sector
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