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Adventure Center Team Lead

2 months ago

Paoli, United States Vail Resorts Full time
Job Summary:

This is a leadership role responsible for the daily operational direction of an activity or activities within the Adventure Center. The successful candidate will be a daily operational leader, overseeing staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience, and more.

Key Responsibilities:
  • Monitor the safety and overall quality of the activities operation.
  • Responsible for the daily operation of all Activities within their assigned area, including ticket redemption.
  • Ensure guest and employee safety, adhering to Standard Operating Procedures, daily operational logs, and emergency response.
  • Actively identify and mitigate any hazards or risks associated with their activity area.
  • Assist with training assessments, check off forms, and provide daily coaching and guidance to Activities employees.
  • Ensure compliance with daily, monthly, and annual inspection logs.
  • Assist management in monitoring and controlling daily payroll, budget, and schedule.
  • Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
  • Performance management for a team of 15+ employees, including training, job execution to meet guest service, employee engagement, safety, and financial goals.
  • Manage activity inventory and liaise with other departments to promote a seamless customer experience.
  • Complete performance appraisals and end-of-season forms; partner with management to approve performance appraisals and disciplinary documentation.
Requirements:
  • Must be 18 years of age or older.
  • At least 1 year of Guest Service Experience.
  • Min. 1 Year previous Leadership experience in a dynamic operational setting.
  • Ability to stand for long periods of time.
  • Ability to work outdoors for up to 10 hours in various weather conditions.
  • Ability to lift and carry 100lbs.
  • Excellent guest service.
  • Must be able to read, write, speak, comprehend, and understand English fluently.
  • Ability to work the entire length of the season.
  • Satisfactory motor vehicle check and a valid driver's license.