Retail Expert
3 weeks ago
Boll and Branch is a leader in bedding and home decor, seeking an experienced Retail Sales Associate to become a Part-Time Brand Ambassador in our Oakbrook Center, IL store.
This role involves utilizing exceptional customer service skills and product expertise to drive sales and foster repeat business through effective clienteling.
Main Responsibilities:
- Deliver exceptional customer service by addressing customer inquiries, resolving issues promptly, and exceeding sales expectations.
- Develop a comprehensive understanding of Boll & Branch products to recommend and sell them effectively.
- Provide personalized shopping experiences that meet and exceed customer needs.
- Maintain a clean and organized store environment, including restocking shelves, processing merchandise, and executing visual merchandising standards.
- Process transactions accurately and efficiently using point-of-sale systems, handling returns, exchanges, and refunds as needed.
- Collaborate with the sales team to achieve sales goals, provide product knowledge support, and maintain high levels of customer satisfaction.
- Maintain store appearance and facilities by cleaning and organizing displays, remerchandising products, and reporting any maintenance or repair needs.
- Stay up-to-date on new products, promotions, and sales strategies to enhance customer engagement and sales performance.
- Participate in ongoing training and development programs to improve skills and knowledge in areas such as sales, customer service, and product expertise.
- Support team members during peak periods and contribute to achieving business objectives.
- Understand and adhere to company policies, procedures, and compliance guidelines, maintaining confidentiality when necessary.
Qualifications and Requirements:
- High school diploma or equivalent required; post-secondary education preferred.
- At least one year of retail sales experience, preferably in a similar field.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
- Proven track record of delivering excellent customer service, with a focus on building strong relationships and exceeding sales targets.
- Strong analytical and mathematical skills, with proficiency in basic retail math and cash handling procedures.
- Familiarity with technology, including mobile devices, tablets, and point-of-sale systems.
- Physical stamina to work a variety of shifts, including evenings and weekends, standing for extended periods, and lifting up to 50 pounds.
- Availability to work flexible hours, including weekends and holidays.
The estimated annual salary range for this role is $45,600 - $53,280 based on the location and job requirements.
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