Customer Service Representative

5 days ago

Fayetteville, Arkansas, United States Schulte Companies Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Schulte Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Greeting and Check-in: Greet guests warmly and efficiently, ensuring a smooth check-in process.
  • Front Desk Operations: Manage front desk operations, including handling guest requests, resolving issues, and maintaining a clean and organized workspace.
  • Communication and Problem-solving: Communicate effectively with guests, colleagues, and management to resolve issues and provide excellent customer service.
  • Cash Handling and Security: Handle cash and credit transactions accurately, and maintain the security of guest property and hotel assets.
  • Team Collaboration: Work collaboratively with other departments to ensure seamless guest experiences.
Requirements
  • Education and Experience: High school diploma or equivalent, and prior customer service experience.
  • Skills and Abilities: Excellent communication and problem-solving skills, basic computer skills, and ability to work in a fast-paced environment.
Benefits
  • Competitive Pay and Benefits: Enjoy a competitive salary and benefits package, including health insurance, 401(k) plan, and paid time off.
  • Opportunities for Growth: Develop your skills and advance your career in a dynamic and supportive work environment.

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