Customer Advocate

We are seeking a professional to handle customer inquiries over the phone, tracking and recording call information, and updating customer profiles/accounts. They will also assist with resolving customer complaints, entering orders accurately, and preparing shipping documents.

• Handle customer inquiries via phone or email
• Enter orders accurately and respond to customer emails in a timely manner
• Resolve customer complaints and provide excellent customer experience
• Record, organize, and file customer information
• Assist with refunds, exchanges, and payment processing
• Prepare shipping documents and custom documents

Requirements: High school degree or equivalent, previous experience in customer support, sales, or a related field.

Benefits: Paid time off such as sick days, vacation days, health insurance, dental insurance, 401k plan, profit sharing based on financial performance.

Salary: $45,000 - $60,000 per year.