Optical Care Specialist

4 days ago


Pleasanton, Kansas, United States EssilorLuxottica Full time
Job Summary:

We are seeking a highly skilled Licensed Optician to join our team at LensCrafters. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert optical care to our patients.

Key Responsibilities:

• Welcome and set expectations with customers
• Custom fit glasses and precisely place prescriptions in lenses
• Act as a leader in optical acumen
• Take and record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards and customer needs
• Assist team with complex product needs and prescriptions
• Accurately and thoroughly use technology despite time pressure and customer volume, exceptional product knowledge, use of appropriate tools
• Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied and expectations are exceeded, solution driven
• Ability to multi-task, prioritize and manage time with competing priorities
• Strive to achieve exceptional results on Brand KPIs and competencies
• Take pride in store appearance, help to keep store clean, attractive and organized
• Inform management of safety opportunities; demonstrates safe work practices
• Resourceful, self-motivated with a desire for continual learning, improvement and results
• Adhere to company policies and procedure, including discounts, promotions and inventory management

Requirements:

• High School graduate or equivalent
• State Licensure
• Optical dispensing experience
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills - ability to use and carry an iPAD/tablet
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Preferred Qualifications:

• Previous customer service and retail experience

Benefits:

We offer a competitive pay range, bonus and/or commission plan, and a first-class total rewards package, including health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica is an Equal Opportunity Employer and welcomes applications from diverse candidates.

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