Guest Service Associate

3 days ago

Depoe Bay, Oregon, United States Wyndham Destinations Full time
Transforming Vacations into Unforgettable Memories

At Wyndham Destinations, we're dedicated to delivering exceptional vacation experiences for our guests. As a Guest Service Associate, you'll play a vital role in making every stay unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an unforgettable vacation.

Key Responsibilities:
  • Extend hospitality with heart, providing warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and nearby attractions.
  • Process cash and credit card transactions with precision and accuracy.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures, ensuring accurate charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to inquiries and concerns in a timely and professional manner.
What We're Looking For:
  • A professional appearance and a positive, can-do attitude.
  • Excellent communication skills, with the ability to read, write, and understand English.
  • The ability to solve problems with minimal supervision.
  • Basic math skills and knowledge of proper cash handling procedures.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organization skills.
  • Basic computer and office skills.
Why Choose Us:

We offer a comprehensive range of benefits to support our associates, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, paid time off, parental leave, holidays, wish day paid time to volunteer, 401k with employer match, legal and identity theft plan, voluntary income protection benefits, wellness program, and employee assistance program. We're committed to creating a diverse and inclusive environment where our associates can thrive and grow.

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