Customer Experience Manager

3 days ago


Oak Hill, West Virginia, United States BSA Summit Group Full time
Job Title: Customer Experience Manager

Estimated Salary: $48,000 - $58,000 per year

About the Position

The BSA Summit Group is looking for a talented Customer Experience Manager to oversee the delivery of exceptional experiences for our guests. As a key member of our team, you will be responsible for ensuring that all aspects of event execution meet our high standards.

Duties and Responsibilities
  • Coordinate with clients to understand their needs and preferences, tailoring our services to meet their expectations.
  • Collaborate with internal teams, including catering, housekeeping, and maintenance, to ensure seamless event execution.
  • Develop and maintain strong relationships with clients, vendors, and staff members to foster a positive and supportive environment.
Qualifications and Requirements
  • Bachelor's degree in hospitality, business, or a related field; experience in customer-facing roles a plus.
  • Proven track record of delivering excellent customer experiences, with a focus on empathy, active listening, and problem-solving.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

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