Logistics Coordinator for Cell and Gene Shipments

7 days ago


Inglewood, California, United States Marken Full time
About the Role

We are seeking a skilled Logistics Coordinator to join our team, responsible for providing exceptional customer service and operational support for cell and gene shipments.

Job Responsibilities
  • Collaborate with global branches to facilitate the movement of cell and gene shipments
  • Track shipments using GPS technology and proactively address potential delays or risks
  • Develop and maintain excellent relationships with internal departments and external partners
  • Book shipments in Maestro, review client bookings, and update milestones
  • Manage documentation, including COPs and SOPs, and ensure accurate information regarding shipment handling
  • Monitor weather conditions, civil unrest, or other factors that may impact shipments
  • Provide clear and accurate information to customers regarding delayed shipments
  • Post-flight and trace investigations to improve service
  • Produce daily reports on transport issues within the Marken network
  • Monitor LSPs, ensuring 100% accuracy, and follow up as needed
Requirements
  • Bachelor's degree or equivalent experience
  • General logistics import/export knowledge, preferably in the Pharma/Clinical Trials industry
  • Experience in courier or air freight industry
  • Strong PC and Microsoft skills (Excel, Word, Outlook)
  • Excellent communication and problem-solving skills
  • Ability to multitask and adapt to changing situations
  • Flexibility in working hours/shift work
Why Join Our Team?

Moving our world forward by delivering what matters.

Marken is a leading provider of clinical drug product storage and distribution, cell and gene therapy logistics services, and biological sample shipments. As a Logistics Coordinator, you will be part of a dynamic team dedicated to excellence and customer satisfaction.



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