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Travel Consultant

2 months ago

Springfield, Illinois, United States CWT Full time
About the Role

We are seeking a highly skilled and experienced Travel Consultant to join our team at CWT. As a Travel Consultant, you will be responsible for providing exceptional customer service to defense & government travelers, ensuring their travel experience is seamless and enjoyable.

Key Responsibilities
  • Create and complete travel arrangements (air, hotel, car, rail)
  • Ensure reservations are built according to client standards and preferences
  • Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
  • Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
  • Make changes or solve any issues that might occur during or before the travel
  • Assignments include both routine and non-routine work
What We Offer

As a Travel Consultant at CWT, you will have the opportunity to work with a global leader in the travel industry, providing exceptional service to our clients. We offer a competitive compensation package, including shift differentials, referral bonuses, and supplier incentives. Our team is committed to creating a diverse and inclusive environment, and we are proud to be an equal-opportunity employer.

Requirements
  • 3 to 5 years' experience working as a Travel Consultant (or 5 years in other customer service industry)
  • Advanced knowledge of GDS (Sabre or Amadeus)
  • A genuine passion for high-quality customer service
  • Good verbal and written communication skills
  • Strong teamwork skills
  • A positive, "can do" attitude
  • Willingness to learn and grow
Why Join CWT?

CWT is a global leader in the travel industry, with a rich history of providing exceptional service to our clients. We are committed to creating a diverse and inclusive environment, and we are proud to be an equal-opportunity employer. Our team is passionate about delivering exceptional service, and we are looking for talented individuals who share our values.