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Guest Experience Ambassador

2 months ago

Woodstock, United States Travel + Leisure Full time
Delivering Exceptional Guest Experiences

We are a leading hospitality company, dedicated to putting the world on vacation. Our mission is to provide unparalleled guest experiences through our network of vacation club resorts.

Key Responsibilities:

  • Generate sales appointments for our sales centers and via livestream
  • Establish commonality and build rapport with customers to ensure an exceptional experience
  • Work closely with resort operations teams to provide high-level service and seamless transitions
  • Clearly articulate the benefits of traveling within our community
  • Meet targets and KPIs as set by the business

What We Offer:

  • Discounted hotel stays across the world
  • Subsidized private health insurance
  • Professional development funding
  • Base hourly rate coupled with performance-based incentives
  • Monthly, quarterly, and yearly recognition programs

Requirements:

  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognize and solve problems in the workplace