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Senior Mobile Expert

2 months ago

Fullerton, California, United States Disability Solutions Full time
Job Overview

As a Senior Mobile Expert at Disability Solutions, you will be responsible for delivering exceptional customer service experiences while leveraging your retail expertise. You will work in a dynamic environment where you will have access to new systems, tools, and products designed to solve customer pain points. Your role will be to provide one-stop solutions for customers, working collaboratively with peers in Customer Service and Engineering to create a seamless experience.

Key Responsibilities:
  • Sell appropriate products, features, and services based on customer needs.
  • Resolve customer pain points in one interaction utilizing in-store systems and digital tools.
  • Complete ongoing training to keep current and develop knowledge and skills to act as a subject matter expert in all things related to mobile solutions.
  • Consistently leverage digital tools in interactions and onboarding.
  • Work collaboratively to build and contribute to a culture of sales and service.
Requirements:
  • High School Diploma/GED (Required)
  • 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert. (Required)
  • Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience (Required)
  • Retail Sales: Retail Experience In High Volume Environment And Ability To Work In Varied Environments (Required)
  • Detailed Organization: Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail (Required)
  • Training: Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment (Required)
  • Mathematics: Consistent Accuracy With Basic Math And Proficient Use Of A Calculator (Required)
  • Pass Certification And Quarterly Re-Certification Process. (Required)
  • Consistently Performs Above Company Average In Sales Metrics. (Preferred)
  • Demonstrated System And Tool Knowledge With The Ability And Aptitude To Learn New Skills. (Preferred)
  • Strong Problem-Solving Skills And Ability To Handle Customer Escalations With A Calm And Professional Demeanor. (Preferred)
  • Demonstrated Ability To Work In A Fast-Paced Environment And Handle Multiple Priorities Simultaneously. (Preferred)
  • Passionate About People, Teams, And Our Un-Carrier Values. (Preferred)
Benefits:
  • Hourly Base Pay: $22.00
  • Annualized Incentive Target: $18,720
  • Guaranteed to earn $20/hour inclusive of base pay and incentives.
  • Eligible for an Annual Stock Grant.
  • Access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.
  • Eligible for paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.