Banking Professional
3 weeks ago
Job Summary: As a Bank Teller at Community Savings, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our branches.
Key Responsibilities:
- Customer Interaction: Develop strong relationships with customers, addressing their queries and providing expert advice on banking products and services.
- Transaction Processing: Process various financial transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
- Account Management: Assist customers with account-related matters, including opening, closing, and updating accounts, while providing detailed information on account balances and transactions.
- Security and Compliance: Uphold all banking regulations, policies, and procedures to safeguard customer data and maintain the integrity of our operations.
- Problem Resolution: Effectively resolve customer complaints and issues, escalating complex cases to the Branch Manager when necessary.
- Sales and Marketing: Promote and sell relevant bank products and services, tailoring your approach to meet individual customer needs.
- Record Keeping: Maintain accurate records of transactions and customer interactions, adhering to bank policies and guidelines.
- Teamwork: Collaborate with colleagues to drive branch success and enhance overall team performance.
Essential Qualifications:
- Education: A high school diploma or equivalent is mandatory.
- Experience: Prior experience in banking, retail, or customer service is highly desirable.
- Skills:
- Effective Communication: Excellent verbal and written communication skills are essential for success in this role.
- Basic Math Skills: Proficiency in basic arithmetic and cash handling is required.
- Attention to Detail: A keen eye for detail and ability to maintain accuracy in transaction processing are crucial.
- Adaptability: Ability to thrive in a dynamic, fast-paced environment while upholding professionalism at all times.
- Banking Knowledge: Familiarity with banking software and systems is a valuable asset.
Working Hours: Part-time hours available, with a minimum of 25 hours per week.
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