Infrastructure Specialist

20 hours ago


Baltimore, Maryland, United States Baltimore City Community College Full time

**Job Summary**

">About Baltimore City Community College
Baltimore City Community College is seeking an experienced Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for designing, acquiring, installing, integrating, operating, and maintaining our integrated enterprise infrastructure.

This role ensures the stability of our enterprise infrastructure by configuring, maintaining, and ensuring the availability of systems used by students, faculty, and staff. You will also be responsible for administering the enterprise infrastructure monitoring application and proactively reviewing operational logs to identify and resolve service issues.">

Duties and Responsibilities:

">
  • ">
  • Installs, integrates, operates, and maintains hardware and software;">
  • Tests, certifies, troubleshoots, and resolves systems problems;">
  • Assists in the integration and management of connectivity with other networks, platforms, and protocols;">
  • Manages configuration and change control of systems;">
  • Ensures availability of all managed systems, databases, and applications;">
  • Performs server, application, and data backups and ensures recoverability of systems;">
  • Coodinates with vendors, service providers, and internal teams to provide stable operation of technology systems used by the College community;">
  • Provides support during scheduled downtime, platform outages, and emergencies;">
  • Maintains network and system security;">
  • Analyzes, isolates, and troubleshoots issues;">
  • Monitors systems to ensure security and availability to specific users;">
  • Implement security and configuration policies using mobile device management (MDM) and group policy tools;">
  • Deploy operating system and application patches to managed endpoints;">
  • Designs, configures, and administers both on-premises and cloud-based systems;">
  • Evaluates and modifies system performance;">
  • Maintains integrity and security of the managed systems;">
  • Recommend and provide specifications for purchase of IT solutions and services;">
  • Analyze and resolve user and system issues in a timely and accurate manner;">
  • Resolve assigned tickets in IT service management tool;">
  • Create and maintain documentation related to system configurations and standard operating procedures;">
  • Implement standards and procedures for network resource access, problem reporting, and troubleshooting;">
  • Support and contribute to internal project meetings;">
  • Communicate system trends, issues, and outages to management, co-workers, and customers;">
  • Ensure design of system allows all components to work properly together;">
  • Perform related duties as assigned.">
">

Requirements:

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  • Strong organizational and customer service skills with high level of professionalism;">
  • Ability to work with complex and ambiguous situations;">
  • Ability to simultaneously manage multiple projects or tasks;">
  • Strong planning, organization, communication, presentation skills;">
  • Ability to meet deadlines;">
  • Ability to work with others in a collaborative environment;">
  • Ability to work productively without close supervision;">
  • Ability to communicate confidently, both verbally and in writing;">
  • Security+ or other security-related certifications preferred;">
  • Current Microsoft certifications preferred;">
  • Associates Degree required; Bachelor's Degree preferred;">
  • 2+ years of hands-on experience with supporting Tier 1/Tier 2 technicians;">
  • Ability to produce well-written operational reports and documentation, including Visio diagrams, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure.">
">

Salary: $80,000 - $110,000 per year

">

Benefits:

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  • A comprehensive benefits package including health, dental, and vision insurance;">
  • A generous retirement plan with employer match;">
  • Paid time off and holidays;">
  • Opportunities for professional development and growth;">
  • A dynamic and supportive work environment.">
">

We are an Equal Opportunity Employer



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