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Store Sales Coordinator

2 months ago

Cabazon, California, United States PVH Full time

Design Your Future at PVH

The Sales Team Lead will play a key role in driving sales and promoting Tommy Hilfiger merchandise through the execution of the TH Customer Service Standards. This position has cash responsibilities and performs a variety of operational activities as assigned by Store Management.

Key Responsibilities:

  • Consistently provide TH Customer Service to company standard.
  • Keep merchandise filled to appropriate levels on sales floor.
  • Ensure the store is visually distinctive and appearance impeccably maintained.
  • Minimize shortages through proper loss prevention procedures.
  • Demonstrate awareness of store sales plans and results.
  • Demonstrate awareness of individual contribution to business results.
  • Follow all operational policies and procedures.
  • Manage time and prioritize tasks.
  • Demonstrate effective written and verbal communication skills.
  • Attend Take 5 meetings and participate in staff meetings, as required.

Customer Service Responsibilities:

  • Generate maximum sales potential in accordance with the TH Customer Service standards.
  • Build a repeat customer base through excellent data capturing and service.
  • Maintain strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
  • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Effectively maintain zone coverage; acknowledge every customer within the zone; treat customers with priority over assigned tasks.
  • Demonstrate effective written and verbal communication skills.
  • Manage time and prioritize tasks.

Personal:

  • Represent the TH image through personal and professional appearance.
  • Demonstrate professional image and conduct.
  • Be flexible to work rotating hours, as assigned by management.
  • Communicate concerns to management.
  • Assist in developing Sales Associates.
  • Maintain respect of peer group, staff, and supervisor.
  • Create energy and excitement around shared goals and values and act with integrity.
  • Support all company/management decisions.
  • Change schedules, adapt to the needs of the position, undertaking night shifts, weekends, and holidays.

Operational Responsibilities:

  • Adhere to Policies and Procedures.
  • Observe sales floor and stockroom for loss prevention and advise management of any unusual internal or external activity.
  • Execute Opening and Closing checklist duties as directed by store management to ensure the store is always ready for business.
  • Operate all register transactions, including those of management (refunds, exchanges, associate sales, post voids, store credits, sale sends, gift cards, cash pulls).
  • Authorized to reconcile all media when requested: count in register tills, count down register tills, safe cash fund secondary verification, audit registers between cashiers.
  • Able to lift a minimum of 40 pounds and able to stand for long periods of time.

Merchandising & Visual Responsibilities:

  • Ensure consistent and accurate replenishment of product onto the sales floor.
  • Comply with visual presentation standards.
  • Execute markdowns and re-merchandise, as needed.
  • Maintain store organization, fixtures, hardware, and general cleanliness.