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Produce Clerk, Hilo Store

1 month ago

Hilo, Hawaii, United States KTA Super Stores Full time
Job Summary

We are seeking a highly motivated and detail-oriented Produce Clerk to join our team at KTA Puainako Store in Hilo, HI. As a Produce Clerk, you will be responsible for ensuring customer satisfaction by properly preparing and displaying fresh produce items, while maintaining high standards of sanitation and safety.

Key Responsibilities
  • Prepare and display fresh produce items, including trimming, washing, wrapping, pricing, and labeling.
  • Transport produce items to the sales floor and display them neatly in the correct locations.
  • Keep displays neat and appealing throughout the day, by arranging, trimming, watering, rotating, and refilling items as needed.
  • Reduce or remove items if necessary.
  • Receive freight and verify items received with invoice.
  • Write out credit claims as needed.
  • Answer phone calls as needed.
  • Order merchandise and supplies as needed.
  • Assemble special orders for customers.
  • Make and display shelf talkers and signs.
  • Report price label errors to the POS department.
  • Keep aisles clear, neat, and clean.
  • Perform hourly sweep log duties.
  • Clean display cases and mirrors on the sales floor as needed.
  • Sweep and mop the prep room and sales floor as needed.
  • Pick up debris from the floor to avoid accidents.
  • Maintain cleanliness in the prep room and chill box.
  • Discard trash and cardboard boxes.
  • Bale rubbish when the baler is full.
  • Visit other work sites.
  • Assist with inventory.
  • Perform other duties as required or assigned.
Customer Service Expectations

All associates are required to provide our customers with World Class Service with a local touch.

  • Greet all customers (be friendly, smile, and make face-to-face eye contact).
  • Help all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered, and store hours).
  • Personalize the customers' shopping experience (make small talk, offer meal suggestions, explain current store promotions).
  • Thank all customers (show appreciation and offer a parting comment).
Working Conditions

Frequently work indoors where it may be cold, noisy, and with a high volume of customers and coworkers, to perform most job duties; in wet conditions to wash products and prep room.

Occasionally work outdoors where it may be hot, humid, and sometimes raining, and where you may be exposed to fumes from the forklifts and vog in the air, to discard trash and cardboard boxes and to receive freight.

Work Hours

Generally be available for work 7 days a week and holidays, between 3:00 am and 9:00 pm, depending on the store and departments' hours of operation.

Equipment Use

Frequently use a stock wagon, knife, and price gun to prepare and display merchandise for sale.

Occasionally use a wrapping and pricing machine to prepare items for sale; baler to discard cardboard boxes; telephone to answer incoming phone calls and page other co-workers; broom, dustpan, and mop for cleaning duties; forklift and pallet jack to receive and transport merchandise.

Seldom use company van to pick up or deliver merchandise to another site.

Safety Equipment

Continuously wear a back support belt when performing all job duties.

Mental, Physical, and Communication Demands

Mental: Continuously need to concentrate well and be alert to perform all duties. Frequently need to pay attention to detail, especially when trimming and displaying produce, and when cleaning the prep room; be able to prioritize various tasks to maximize productivity and efficiency, even with frequent interruptions.

Physical: Continuously need to stand, handle, and have corrected vision when performing all job duties. Frequently need to walk, bend, and reach to prepare and display merchandise, and take inventory; have good eye-hand coordination when using a knife to trim vegetables; use fingers to determine firmness and quality of produce items; have good color vision to distinguish variety and freshness of various produce items and build appealing displays.

Occasionally need to push and pull up to 300 lbs. and lift and carry up to 50 lbs. to store and retrieve cases of merchandise from the chill box or prep room, using a produce cart or stock wagon; squat to lift up cases of merchandise.

Seldom need to sit and have good depth-perception to operate a forklift or company van when transporting merchandise; push and pull up to 1200 lbs. when using a pallet jack to transport merchandise.

Communication: Frequently need to listen, talk to, and understand customers, supervisors, and co-workers, and assist them with their requests when doing all job duties; read product cases when receiving, storing, and stocking merchandise; read shelf tags and signs and display plan when stocking shelves; read and write in a communication book.

Occasionally need to talk on the telephone to call other stores for information, answer incoming calls, transfer calls to another department, respond to Cashiers' pages, and use the PA system. Seldom need to contact and talk to vendors.