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Customer Experience Manager

7 days ago

Rapid City, South Dakota, United States Unifi Full time
About the Job

This position requires a team-oriented individual who can lead by example and promote a positive work environment. The customer service supervisor will oversee a team of agents and leads, providing guidance and support to ensure exceptional customer experiences.

Responsibilities:

  • Supervise and coordinate daily activities among employees
  • Monitor and enforce safety protocols to prevent accidents
  • Ensure compliance with Unifi policies and applicable laws
  • Communicate effectively with management and staff

Requirements:

  • Must have 2+ years of relevant experience in customer-facing roles
  • Strong communication and leadership skills
  • Ability to type and use a computer keyboard efficiently