Front Desk Supervisor

4 days ago

Stevensville, Maryland, United States KENT ISLAND RESORT Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kent Island Resort. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our front desk, providing exceptional customer service, and maintaining the highest standards of quality and excellence.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Supervise and manage the front desk team, ensuring that all tasks are completed efficiently and effectively.
  • Room Management: Manage room reservations, cancellations, and changes, ensuring that all guests are accommodated and satisfied.
  • Communication: Communicate effectively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless operations.
  • Training and Development: Train and develop front desk staff to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Problem-Solving: Identify and resolve any issues or problems that may arise, ensuring that all guests are satisfied and that operations run smoothly.
Requirements
  • Education: Bachelor's degree in Hospitality or Hotel Management preferred.
  • Experience: At least two years of experience in a front desk or customer service role, preferably in a hotel or resort setting.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
About Kent Island Resort

Kent Island Resort is a unique and historic resort that offers a range of amenities and services to our guests. We are committed to providing exceptional customer service and ensuring that all guests have a memorable and enjoyable experience. If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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