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Distribution Operations Customer Support Liaison

2 months ago

Buchanan, Michigan, United States American Electric Power Company, Inc. Full time
Job Summary

This role is a field customer relations resource primarily focusing on new Distribution customers and customers who have changes in load. The position delivers opportunities for customer solutions for residential and commercial customers in an assigned Operations, Distribution, Support, Representative, Customer Experience, Operation, and Retail environment.

Key Responsibilities
  • Develop and maintain strong relationships with Distribution customers to ensure their needs are met and exceeded.
  • Provide solutions and support to customers with changes in load, ensuring a seamless experience.
  • Collaborate with internal stakeholders to identify and address customer needs and concerns.
  • Stay up-to-date on industry trends and developments to provide expert advice and guidance to customers.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of the Distribution industry and its operations.
About American Electric Power Company, Inc.

American Electric Power Company, Inc. is a leading energy company that delivers electricity and related energy services to nearly 5.4 million customers in 11 states. We are committed to providing safe, reliable, and affordable energy to our customers while also being a responsible corporate citizen.