Customer Service Representative
1 week ago
Lodging Dynamics Hospitality Group is a national hospitality management company that has been serving the industry for over 30 years.
We operate hotels across many states and several brands, including Marriott and Hilton. Our mission, 'Make Money and Do Good,' focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.
Key Responsibilities:- Process guest reservations and coordinate with the reservation center.
- Welcome guests in a prompt and courteous manner using up-selling techniques to maximize room rates.
- Greet, register, and assign rooms to guests.
- Maintain confidentiality of guest records and information.
- Answer and route calls as necessary; take accurate guest messages.
- Resolve minor guest complaints effectively; inform supervisors of major issues.
- A high school diploma or equivalent experience.
- Strong understanding of hospitality procedures and practices.
- Excellent written and verbal communication skills.
- Effective organizational and time management skills.
- Ability to deliver exceptional customer service.
- Good leadership and training abilities.
In your first few months, you will gain knowledge of the hotel and its amenities. As you assist the front desk team, your leadership skills will be developed. You will demonstrate how your team provides excellent service, contributing to a positive overall experience.
Perks:- A people-first culture emphasizing employee satisfaction.
- Travel discounts at partner hotels and franchises.
- Paid time off for relaxation and rejuvenation.
- Participation in our Wellness program promoting work-life balance.
- A comprehensive benefits package, including health, dental, vision, 401(k), and other supplemental benefits.
$15-$20 per hour, estimated annual salary: $31,200 - $41,600, based on a 40-hour workweek and 52 weeks per year.
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